This website is the property of the NOTRÉ brand. Access to and use of this online store is subject to the following terms and conditions. Please note that these terms and conditions may change from time to time, so users of this website should periodically return to this page.

We undertake to keep all personal information received from our customers in strict confidence and under no circumstances pass it on to third parties. We need your information for the sole purpose of processing your order, processing your purchase and shipping. The user's personal data is processed in accordance with the legislation of the Republic of Moldova, Law N 133, dated 08-07-2011, concerning the protection of personal data.

This online store is intended for use exclusively by persons over 18 years of age. Persons under this age are required to inform their parents about the purchase made or planned.

In order to make a purchase in our online store, we will need some of your personal data, such as: full name, phone number, residential address, email address, etc.

We have made every effort to display the products in their original color. Since each screen has its own settings, there is a small possibility of minor color differences.

Before placing an order, please check our size chart to make sure you have chosen the right size for you. If you need our help, please contact us, we will be happy to help you choose!

Exchange or return of goods of good quality

According to the Law of the Republic of Moldova "On the Protection of Consumer Rights" - Appendix No. 2 to the Government Decision No. 1465 of 08.12.2003, there is a "List of non-food products of good quality that cannot be exchanged for a similar product"

According to the regulatory act, goods of appropriate quality of the following categories are not subject to return and exchange:

1. Jewelry (products made of precious metals with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, cut precious stones).

2. Sewing and knitwear (underwear *, bed linen, hosiery).

*Underwear - Underwear (underwear) is clothing worn directly on the human body and designed to create favorable hygienic conditions. The list of underwear includes: pajamas, nightgowns, pajama pants, peignoirs, nightgowns, underpants, shorts, swimwear, bathing suits, beach sets and other similar products made of fabrics, non-woven fabrics and other types of textile materials)

3. Personal hygiene items (toothbrushes, combs, hair clips, hair curlers, tweezers, razors, electric shavers and other similar personal hygiene products).

4. Perfumes and cosmetics.

5. Textile goods (cotton, linen, woolen, silk and synthetic fabrics, ribbons, braid, etc.).

6. Cable products (wires, cables, cords).

7. Building and finishing materials and other goods sold per meter (linoleum, film, carpets and others).

8. Articles and materials in contact with food, made of polymeric materials, including disposables (tableware and utensils and kitchen utensils, containers and packaging materials for storage, transportation of food products (cans, cans, bottles, barrels).

9. Household chemicals, pesticides and agrochemicals.

10. Household furniture (furniture sets and sets);

11. Automobiles and motorbike goods, trailers and units for them, mobile means of small-scale mechanization of agricultural work, pleasure boats and other watercraft for household purposes.

12. Technically complex household goods for which warranty periods are established (electrical household machines and devices, radio-electronic equipment, household computing and duplicating equipment, photo and film equipment, telephone sets (stationary and mobile) and facsimile equipment, electric musical instruments, household gas equipment and devices).

13. Goods for the prevention and treatment of certain diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical tools, instruments and equipment, oral hygiene products, spectacle lenses, child care items, medicines ).

14. Toys.

Exchange and return of goods of inadequate quality

Refunds are made only due to an error on the part of the NOTRÉ online store. You can return items within 14 business days of receiving your order.

Reasons for a return may include:

- Wrong ordering

- having a marriage

In the event of an incorrectly completed order or a defect, the cost of return shipping is paid by the company. Refunds to the buyer are carried out within 14 calendar days.

We draw your attention to the fact that the goods are accepted back only in a complete set, with all packages and stickers, unworn and unused - in a salable condition. Also, for a return, you must have: a cash receipt, the returned product must not have defects and mechanical damage, the condition of the product must be the same as upon receipt and unpacking.

For your comfort and convenience, choose the most suitable type of delivery for you. No matter what city you live in, we will deliver your order anywhere in the world!

• Delivery in Chisinau by NOTRÉ courier:

Delivery time: 1-2 working days from the moment the manager informs you about the readiness of your order

Delivery cost: 150 lei

• Long-distance delivery by NOTRÉ courier:

Delivery time: 1-2 working days from the moment the manager informs you about the readiness of your order

Delivery cost: 150 lei + 15 lei per kilometer from Chisinau to the address indicated for delivery

• Delivery by courier company Nova Poshta within the Republic of Moldova:

Delivery time: 3-5 working days from the moment the manager informs you that your order is ready

Delivery cost: 100 lei

Important! NOTRÉ is not responsible for the loss of the parcel from the moment it was handed over to third parties!

• International delivery by Moldova Post

You can familiarize yourself with the terms of delivery on the official website www.posta.md, delivery times are indicated on the website, you can read them by clicking on the link https://posta.md/ru/p/ems-tggjmbdxso

Shipping cost: up to 1 kg of weight - 30 €, from 1.5 kg of weight to 3 kg of weight 50 €

• International shipping by FedEx and DHL

Delivery time: 1-2 working days from the moment the manager informs you about the readiness of your order

Shipping costs must be specified at the time of ordering.

We tried to make the most convenient conditions for payment, the order can be paid:

• Cash on delivery to the courier

• Courier with a bank card upon receipt (this information must be specified in advance when placing an order)

• Through the online platform https://paynet.md